Our commitment to protecting your data
Welcome to our Privacy Portal.
We created this page to help you navigate through key aspects of our Privacy Program and learn more about your privacy rights.
At Ftx, we are dedicated to safeguarding your privacy and protecting your data. The security of your personal information is paramount to us and we follow strict internal guidelines, legal requirements and industry best practices to ensure that your data is secure and used only for authorized purposes’s Privacy Principles
Transparency at All Times
Our transparency commitment means that we keep you informed about how your data is used and shared. We update this portal and our privacy notices regularly, ensuring you stay informed about any changes that may affect you. This helps us empower you to make informed decisions about your data and privacy.
Data Minimization & Purpose Limitation
We have implemented strong governance controls on data minimization, which ensure that all products and services offered Ftx only collect user data with specified purposes. We demonstrate in our Privacy Notice the specific, legitimate business purposes of data collection at Ftx.
Accountability and Compliance
We take our privacy responsibilities seriously. Our practices are in full compliance with applicable data protection laws and regulations around the globe. We conduct regular audits and continuously improve our processes to ensure we uphold the highest standards of data protection and privacy. Our program has received coveted security and privacy certifications in multiple jurisdictions where we operate.
User’s Rights and Access
We recognize and uphold your fundamental rights concerning your personal data. To help you exercise them, we provide easy-to-use tools and mechanisms in the Ftx app and through a dedicated webform where you can request our support. For more information on the applicable rights for your jurisdiction, check our Privacy Notice at the link below. If you wish to exercise your rights, kindly read the section “Exercising your Privacy Rights” on this page.
Data Security
We prioritize your privacy and security, implementing robust measures to protect your data from loss, misuse, or unauthorized access, while strictly controlling access internally. Our advanced encryption and stringent protocols, including identity verification, maintain the confidentiality and integrity of your data.
Privacy Design
We have strong processes in place to ensure that privacy and data protection are built into all our products and services. Our dedicated privacy team works closely with developers to incorporate data protection design and default, adhering to global standards and regulations.
How Ftx uses your data
What is perosonal data?
Personal data is the data that identifies an individual or relates to an identifiable individual. This includes information you provide to us, information which is collected about you automatically, and information we obtain from third parties, such as name, livecoin ID number, location data, email address, or any details that, when combined, could identify someone.
What is personal data
Personal data is the data that identifies an individual or relates to an identifiable individual. This includes information you provide to us, information which is collected about you automatically, and information we obtain from third parties, such as name, livecoin ID number, location data, email address, or any details that, when combined, could identify someone.
Using your data
How does Ftx use my data?
We collect and process your personal data to provide secure and efficient services. This includes managing the user’s account, complying with legal and regulatory requirements (like Anti-Money-Laundering laws), communicating with users about service-related matters, and ensuring the safety, security, and integrity of our platform. Additionally, we can use personal data to provide you support, improve our services, send you marketing communications, prevent fraud, and facilitate transactions.
Data sharing with third parties
Is my data shared with third parties?
In line with the applicable regulations and requirements, we may share your personal data with third parties, including other Ftx entities, as per our contractual obligations, legal requirements, or business processes. While doing so, we ensure protection of personal data under our Privacy Notice or equivalent safeguards.
For more details on transfer of personal data, please refer to the Privacy Notice applicable to your jurisdiction clicking on the link below and selecting your country of residence.
Cookies and other identifiers
How do we use cookies?
We use cookies and similar tools to enhance your user experience, streamline the provision of our services, enhance our marketing efforts and understand how customers use our services so we can improve user experience. Depending on applicable laws in your region, the cookie banner on your browser will tell you how to accept or refuse cookies. A copy of our cookie policy is available below.
Contact our support team
support@ftx-exchange.com